User Data Deletion

How to request deletion of your data

You can request the deletion of your personal data held by Asvara Labs at any time. Send an email to hello@asvaralabs.com with the subject line "Data deletion request", sent from the email address associated with your account (or, for messaging data, including the phone number you used to contact us or one of the businesses we serve). No account login is required to make a request.

What will be deleted

Upon a verified request, we delete the personal data we hold about you across our services, including:

• Your account and profile information (name, email, phone number, avatar).
• Content you created in our products (trips, itineraries, notes, uploaded photos and documents).
• Messages and conversation history processed through our messaging platforms, including WhatsApp, Messenger, or Instagram conversations handled by Asvara Labs on behalf of the businesses you communicated with.
• Analytics identifiers and usage records linked to you.

Where Asvara Labs processes messaging data as a technology provider on behalf of a business (for example, a travel agency you contacted on WhatsApp), you may direct your request either to that business or to us — we honor both paths and will coordinate the deletion with the business where applicable.

Timeframe

We confirm receipt of your request within 72 hours and complete the deletion within 30 days. You will receive a confirmation email when the deletion is complete.

What we may retain

We may retain limited data where the law requires or permits it: billing and tax records for the legally mandated retention period, records of the deletion request itself, and security or fraud-prevention logs. Retained data is kept only as long as legally required and is not used for any other purpose.

Questions

For any question about this process, or to exercise other privacy rights, see our Privacy Policy or write to hello@asvaralabs.com.